Customer Care
Contact Us
By Phone or Email
By Mail
ATTN: Customer Care
3900 Veterans Memorial Highway, Suite 200, Bohemia, New York 11716
AutoShip Plan
Enjoy the Autoship Advantage
Save 15% + GET FREE SHIPPING on every order
Easy to cancel or change your delivery schedule at any time
How It Works
In 3 Easy Steps
Shop
Simply shop for your favorite products & supplements.
Select
Select AutoShip quantity and frequency. You can change your schedule anytime.
Relax
We'll send an email when your order ships. All you have to do is wait for your shipment to arrive!
Questions?
Click Here to email Customer Care or call 800.627.9721.
Why is AutoShip the Right Plan for You?
- Customize the frequency of your deliveries, selecting either the 3-month or 6-month AutoShip option. Now relax, knowing you will not run out of your favorite product.
- Set it and forget it. You get our lowest pricing so there is no need to hunt for a coupon or sale. You'll never be subject to a price increase, while a price decrease is automatically applied to your next order.
- Receive an email notification days prior to each AutoShip processing date. Also get an email confirmation on the day your order processes. If we are unable process your AutoShip order, Customer Care will contact you immediately.
- Change, pause or cancel your next shipment, plus update billing and shipping information any time online, or by phone or email.
- Remember that all AutoShip orders come with our 365-day guarantee. This refund amount will be for the price of the product less shipping.
Shipping Information
Shipping Information
Orders are processed daily Monday through Friday from our fulfillment center in Ronkonkoma, NY.
We offer free standard shipping on all orders. Most orders are expected to be shipped within 1-3 business days of the order being placed and delivered 3-5 business days after the order has been placed.
Orders may take longer to ship depending on product availability. Please review the expected shipping time upon checkout.
Questions about Shipping?
Click Here to email Customer Care.
Refund Policy
Our 365–Day Guarantee.
We are proud to offer one of the industry's best product guarantees. If you are not satisfied with a product, you have a FULL 365 DAYS from the date of shipment to contact us for a refund (less shipping and handling). Some limitations apply, please read terms and conditions below.
Refund Policy Terms & Conditions
- Call or email us regarding the specific product that you are not satisfied with. Please include your order number, name, and contact information, as well as the reason for your refund request.
- Refunds will not be issued for products that have not been purchased directly from Stop Aging Now.
- While our refund policy is lenient, we reserve the right to deny a refund and/or issue a credit in place of a refund if we determine that our policy is being abused.
- Orders that are past the 365 days since purchase are not eligible for a refund.
- Refunds are issued for the price paid for the product, back to the original form of payment. Some exceptions apply.
- In the event an order has been mailed back to us, the postage fees are not eligible for a refund.
- Refunds are processed within 1-5 business days. Refunds issued via check require a longer processing time.
Questions about Refunds?
Click Here to email Customer Care.
Subscribe & Save
Get an exclusive offer when you sign up for texts
By signing up via text, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from Stop Aging Now at the cell number used when signing up. Consent is not a condition of any purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg & data rates may apply. View Terms of Use & Privacy Policy.
Frequently Asked Questions
Placing an Order
How do I use coupons?
When you are ready to checkout, a coupon code box will appear below the subtotal for your order. Enter the coupon code into the box followed by clicking apply. One coupon per order. Some products may be excluded from coupon offers. Coupons cannot be combined with other special offers, applied to previous orders or existing AutoShip subscriptions.
Coupon Code box not appearing?
One coupon per order. Some products may be excluded from coupon offers. Coupons cannot be combined with other special offers, applied to previous orders or existing AutoShip subscriptions.
When will I receive my order?
Orders ship from our distribution center in 24 - 48 hours. Once your order ships, you will be sent a shipment confirmation email which contains tracking information. Most orders are expected to be shipped within 1-3 business days of the order being placed and delivered 3-5 business days after the order has been placed.
Managing Orders
How do I cancel my order?
To cancel your order, Click here to login to your account. Under My Orders, find the order and select Cancel.
For expedited assistance please call us toll free at 800-627-9721. Our team will be happy to assist you.
How do I get a refund?
You have 365 days to request a refund. The refund process is simple, please call us toll free at 800-627-9721 for assistance. Some limitations apply.
How do I track my order?
You will receive email confirmation once your order has been shipped, which will contain a tracking number for your order. You can also easily track orders by logging in to your account here. Followed by selecting My Orders and then View Orders.
How do I manage AutoShip?
Click here to Login to your account to manage, cancel, pause or change AutoShip orders. Select the "AutoShip Management" option, and select the specific AutoShip you wish to to make changes to.
Managing My Account
How do I login?
Click here to login. If you do not have an account, click here to create an account.
How do I create a username and password?
A username and password can be created by clicking here. Fill in the requested information, if you have ordered before we recommend providing the same email address used on your initial purchase. If you have not ordered before, select the corresponding option. After providing this information you will receive an email providing you with your username and password.
I forgot my username and password?
If you have ordered before, but have forgotten your password or would like to reset your password, click here. Follow the provided steps. You will then be sent a link via email to create a new password. Check any spam or junk folders if you do not receive the email in your Inbox. Please note, that for security purposes the reset link provided in the email will expire after 2 hours.
How do I update my mailing or billing address?
Login to your account to change billing or mailing address as well as review past or current orders.
How do I get in contact with customer care?
Click here to contact Customer Care, or call us toll free at 800-627-9721. Our Customer Care team will be happy to assist you.
How do I edit my payment methods?
If you have created a username and password, you can manage many aspects of your account. Click here to login to your account. To edit or update a credit card in AutoShip subscriptions, follow these simple steps:
- Login to your account
- Select "AutoShip Management"
- Click “See More Details” for the subscription you would like to change
- Under “Payment Details” on the right, click “Edit”
- Click “Send Email” to receive an email from Shopify to make changes to your billing address and payment method
General Product Questions
How large are the pills?
Our pill sizes vary from product to product. On average, most of our tablets and capsules are 3/4 of an inch in length, and about as wide as a pencil eraser. Our softgels come in an array of sizes, but most are relatively small and easy to swallow. Please contact Customer Care should you have questions regarding a specific product.
Can I take supplements with my prescription medication?
We strongly encourage customers to consult with their physician prior to taking any supplements. Your physician will be able to indicate whether or not any given supplement is safe to take with your prescription medication.
Stop Aging Now is not able to provide this information.
Why is there a Proposition 65 warning on my packing slip?
The "Prop 65" warnings are only required under California law. Prop 65 standards are among the most stringent standards in place anywhere and are often far more stringent than federal standards.
Over 800 chemicals have been listed under California Prop 65. They include pesticides, heavy metals, and other chemicals at certain levels. Certain listed chemicals, such as lead, are widely distributed through the environment in air, soil, water, and rocks. As a result, these types of chemicals are often found in commonly eaten foods and throughout the food supply even though these chemicals are not intentionally added to foods or nutritional supplements.
It should be noted that California product label warning requirements are not usually the same as federal safety requirements. This causes a mismatch between warnings on products sold in California and what is required elsewhere in the U.S.A. So this can explain why sometimes you may see a California Prop 65 warning on a product sold in California but no warning on the same product sold elsewhere. The products are not different; it's just that Prop 65 warnings are required for sales to California consumers.
Additionally, there are various substances that require a California Prop 65 warning at levels that are far more stringent than federal action limits. One example is lead. The Prop 65 standard for warnings for lead is 0.5 micrograms per day, which is far more stringent than federal and international standards for lead.
Prop 65 warnings are seen throughout California in a wide range of settings -- in restaurants, grocery stores, hotels, schools, hospitals, and on a wide variety of consumer products. In addition, some internet and mail order retailers have chosen to provide Prop 65 warnings on their websites or in catalogs for all their products and for all consumers.
When can I expect to see results with my product?
Everyone reacts differently to natural vitamins and supplements. We recommend trying a product for at least 90 days to allow for full results to be noticed. In order to maintain the results, you will want to continue taking the product.
Not Finding the Answer to your Question
If you are not finding the answer to your question, please reach out to our Customer Care, they would be more than happy to answer any questions you may have. Or call Customer Care directly at 800-627-9721.
About Us
About Us
Our Mission
To inspire more people to embrace a natural approach to complete family wellness.
We are more than just a company that makes dietary supplements. We are a nutrition and lifestyle company that relies on the latest clinical research to guide us in our efforts to help you live longer and better. Nutrition is an ever-changing field in which controversy is common, and discoveries that may help improve your health stretch to the outer frontier of medicine. We strive to put new research findings into perspective and to integrate them into relevant, practical, common sense health advice and high quality.
Healthy Foods First...But Supplements Are Necessary
We strongly advocate that all of our readers and customers try to get as many of the nutrients they need as possible from foods. However, research has shown that it is nearly impossible to obtain optimal nutrition from food alone, since most diets do not contain the vast array of nutrients needed for peak health. We believe that taking high quality dietary supplements is required for healthy aging, and we strive to offer such supplements.
Guided by the Latest Science
The U.S. Recommended Daily Allowance (RDA) for vitamins and minerals, which is the basis for most nutritional labels in this country, is based on only "survival" levels. However, thousands of studies from prestigious institutions show that certain vitamins, minerals and antioxidants, in doses that are often far higher than those specified by the RDA, are not only safe, but can ward off many health problems so common among Americans today.
We Strive to Be a Great Company
We believe that all companies have an obligation to their customers, their employees, their community and to society as a whole. As a company, we always strive to do the right thing.
- We believe in always putting our customers' interests first.
- We believe in protecting the rights, privacy and security of our customers.
- We believe in always reporting the truth and in trying to uncover the truth.
- We believe in treating our employees and our community with respect.
- We believe in adhering to responsible business practices and protecting the environment.
- We believe in never compromising our beliefs for profit or for other gains.
Our Quality Promise
Stop Aging Now and its family of brands, adheres to the highest standards in order to fulfill our quality promise to you. Through our testing procedures, we strive to provide high quality manufacturing and strict inspections at critical points throughout the product development process.
See for yourself why we are unequaled in quality and value.
Based on Science... Not Fads
Some companies create their product lines based on the latest fads or by whatever they think will make them the most money. We limit our product line to only those supplements that our Board of Scientific Advisors has deemed absolutely beneficial, absolutely needed, absolutely safe and absolutely backed by multiple sources of scientific data and research. Quite simply, we don't sell anything that we wouldn't want our family, friends or closest loved ones to take. We modify our products when the science tells us to do so. You can rest assured that we are a company that makes no compromises when it comes to quality.
The Best Ingredients in the World
We are extremely selective about the ingredients we use in our products, preferring prestigious brand names and thoroughly tested raw materials from companies with sterling reputations over generic and less expensive ingredients. Our manufacturers test all of the ingredients we receive from our suppliers prior to their inclusion in our products, and they test the finished pills before packaging and again after they have been bottled. Each and every manufactured lot is tested using state-of-the-art equipment to ensure the quality, purity and potency of the finished product.
Pharmaceutical Grade Standards
All Stop Aging Now supplements are manufactured to pharmaceutical grade standards, using the highest quality ingredients in state-of-the-art, FDA inspected facilities, and they meet the stringent specifications of the U.S. Pharmacopeia (USP) for quality, purity, potency and disintegration. This means that our manufacturing labs are held to world-class standards when it comes to quality control. Highly trained scientists and technicians carefully monitor every step of our manufacturing process to ensure that the finished product meets our stringent quality requirements. We also hire independent testing labs to verify these inspections.
Exceptional Customer Care
From our high-volume warehouses that feature advanced technology – making sure your orders are properly packaged and shipped in a timely manner — to our friendly knowledgeable customer care team & nutrition experts, to our 365 day money back guarantee, we always put our customers first.
Click Here to email Customer Care. Get in touch with our nutrition and product experts, call 800.627.9721 (M-F, 9am to 9pm EST) or email customercare@stopagingnow.com
Our Commitment to You
We take great pride in the fact that all of our products are made in the USA from the highest quality, globally sourced ingredients. However it goes beyond that. The U.S. Food and Drug Administration (FDA) does not regulate dietary supplements, and this lack of regulation leaves the door open for companies to make low-quality products. Our commitment to quality exceeds that of any other company we know.
We promise all of our products are:
- Produced in state-of-the-art, FDA inspected facilities
- Manufactured to both cGMP and USP quality standards
- Guaranteed to be free of toxins, contaminants and unnecessary fillers
- Guaranteed to contain precisely what is listed on the nutritional label
- Subjected to rigorous quality testing, both within our facility and by third party labs
Tour Our Lab
Stop Aging Now supplements are manufactured to pharmaceutical grade standards, using the highest quality ingredients in a brand new state-of-the-art FDA-inspected facility that produces not only nutritional supplements, but also over-the-counter drugs. This means the manufacturing process is held to much higher standards than it often is for labs that make only dietary supplements. Our entire manufacturing process is precisely monitored by highly trained scientists and technicians so that the finished product is of equal quality to that of pharmaceutical drugs. Testing and quality control is executed at every phase of manufacturing and we also hire independent testing labs to verify these inspections. Stop Aging Now supplements are manufactured to meet the stringent standards of US Pharmacopeia (USP) for quality, purity, potency and disintegration.
Phase 1 - Raw Ingredients
- The essence of our purity, potency and quality begins with the raw ingredients that make up Stop Aging Now supplements.
- Upon arrival at our manufacturing facility, each ingredient is immediately inspected and tested for purity.
- Samples of each ingredient are sealed and sent to the laboratory for additional evaluation, testing and approval.
- Only after passing a rigorous testing and approval process conducted by laboratory technicians and scientists is any given batch of raw materials approved for the manufacturing phase.
Ingredients are stored in a climate- and humidity-controlled warehouse.
All ingredients are immediately inspected in a sealed chamber upon arrival.
Samples of each ingredient are sent up to the lab for additional testing.
Phase 2 - Manufacturing
- Using state-of-the-art machinery operated by highly trained technicians, the ingredients for each batch of supplements are measured for the appropriate content and dosages.
- The next set of technicians use precision calibrated machinery to carefully mix all of the ingredients to an unparalleled level of consistency.
- The final phase of manufacturing turns the large batches into individual capsules or tablets. Technicians running sophisticated computers and machinery make sure that each capsule and tablet contains the proper dosage and is made to our exact specifications.
Ingredients for each batch of supplements are measured out by highly trained technicians.
Ingredients are mixed together using a high-tech process that ensures consistency.
A computer controlled processing system then creates the individual capsules or tablets.
Phase 3 - Packaging
- A full-time employee is charged with the single mission of making sure that each batch is matched with the appropriate bottle label. This ensures that the Supplement Facts label on each bottle perfectly matches its content.
- The assembly line is manned by a team of technicians monitoring every phase of packaging including making sure the correct amount of pills ends up in each bottle, the correct label is applied and the safety seal is attached, as well as over a dozen additional checks.
- The final product is packaged and sealed in another climate controlled warehouse and is prepared for final distribution.
Transfer of final product to the packaging phase is carefully coordinated to ensure total quality and accuracy.
The assembly line is managed by highly skilled technicians who monitor every phase of production.
State-of-the-art computerized equipment monitor the quality of all phases of production.
Phase 4 - Final Testing & Quality Control
- All of our supplements are manufactured in highly controlled lots. Before any lot is shipped out, samples are sent back to our laboratory where scientists test it again to make sure it has been manufactured to our exact specifications and guidelines.
- State-of-the-art computerized equipment monitor the quality of all phases of production.
- Finally, as a final and absolute quality assurance, Stop Aging Now randomly tests its supplements using nationally recognized laboratories that are independent of our manufacturing facility to verify that the contents listed on the bottle 100% match the contents within the supplements.
After production, samples of each lot are sent back to the lab for additional testing.
Any given lot can be completely rejected if stringent quality guidelines are not met.
A state-of-the-art compression chamber allows us to test the stability of every batch of products.
